GEM ENERGY - For Business Group


Creating A Favourable Variation For Business Energy Consumers

Enter Our Energy Management Software System

GEM ENERGY – For Business Group, Energy Management Software, offering all consumers the ultimate possibilities of reducing cost and gaining traction across energy management platforms for ultimate diagnostics programmes, advanced technology, with the GEM ENERGY – For Business Group energy experts behind the wheel to drive business cost down through every transition of your energy management structure. 

Please press the access button above to enter our energy management software system if you are a registered user, alternatively please email our experts via our administration department on - [email protected] to obtain access credentials.



GEM ENERGY - For Business - Complaints Support Service

Complain about your gas, electricity supplier or Network provider 

GEM ENERGY - For Business can take care of everything below on behalf of you, the client, or you can follow the instructions below step by step and do everything by yourself, please remember it could take you weeks to resolve or even to speak to the correct person, our dedicated account managers within each supplier nationally enables GEM ENERGY - For Business Group to resolve issues instantly with our industry contacts and knowledge. GEM ENERGY wants you, as the consumer to be in control and GEM ENERGY - For Business has one objective for the consumer, transparency.

OFGEM, STEP BY STEP COMPLAINT GUIDELINES, AS STATED ON OFGEM'S WEB SITE, FULLY BACKED AND SUPPORTED BY GEM ENERGY - For Business Group

First Step 

You should contact the energy company directly. The phone number and website will be on your energy invoices.

Talk To The energy Supplier in Question

Explain to the energy company what the problem is and what you want them to do about it.

3

Support

The Citizens Advice consumer service can help you through the process if you can’t find the energy company’s details or need support. They will give you information and advice, and lend you their expertise if you need it.

You can call them on 03454 040506 Or visit their website: www.citizensadvice.org.uk

Taking it further 

Ombudsman Services Energy can investigate if: the complaint hasn’t been resolved to your satisfaction after eight weeks; or the energy company deadlocks the complaint (they say they can do no more to resolve it) before 8 weeks are up You can call them on 0330 440 1624 Or visit their website: www.os-energy.org - please note the ombudsman service will not take over your complaint until that eight week notice period has lapsed.

What should I do if I have a complaint or enquiry about an energy company?

If you have a complaint or enquiry about an energy supplier or network operator you should contact that company directly in the first instance. When you contact them, explain the issue and ask them to resolve it. You can make a complaint by email, in writing or on the phone. All companies are required through strict complaints handling standards to deal proactively with complaints from micro business consumers. They all have complaints procedures detailing how they do this.


The energy company should respond and try to resolve your complaint. You then need to decide whether you think their response is reasonable and will solve the problem you have. If it doesn’t, you need to tell them.

What if the complaint is not resolved by the energy company?

If the complaint is not resolved to your satisfaction and either eight weeks have passed since the complaint was made or it reaches a point of deadlock (where the energy company says it can do no more to resolve the complaint, whichever is sooner), you can ask Ombudsman Services: Energy to investigate. The energy company should write to you at eight weeks or deadlock to tell you how to do this.

Who are Ombudsman Services: Energy and what can they do?

Ombudsman services: Energy OS:E is the free independent scheme set up to investigate complaints from micro business consumers that the energy company cannot resolve (after eight weeks or deadlock). OS:E can require the company to correct the problem, apologise, explain what happened, and make a financial award. Its decisions are binding on the energy company but not the consumer.

Who can give me advice about my complaint or answer my questions about gas and electricity?

Citizens Advice consumer service is the government funded service offering advice and information by telephone and online on a range of consumer issues, including gas and electricity. As well as being able to offer practical, impartial advice, it can refer consumers to bodies that are better able to assist.


You can contact Citizens Advice consumer service on: 03454 040506 or visit www.adviceguide.org.uk.

Ofgem’s role in complaints and enquiries for Consumers 

Ofgem do not have a direct role in dealing with individual disputes between customers and energy suppliers. Ofgem collect information from a range of sources as part of there market monitoring activity, and keep markets under review to ensure that all licensees comply with the relevant legislation and licence obligations.


There are circumstances in which a dispute between a network company and a customer may be referred to the Authority (our governing body) for determination. These circumstances are set out in statute, in particular, the Gas Act 1986 and the Electricity Act 1989 (the Acts) and in the licence obligations on network companies. For more information please see the guidance document:

GEM ENERGY - For Business Group - our role within the industry complaints procedure for business energy consumers

GEM ENERGY - For Business Group's role within the industry complaints procedure is entirely up to you as the consumer, as we can take care of all the above and much more on your behalf,support you in doing so or you can take care of everything. Please take all of above numbers, e mail's and web addresses for future use.


please remember it could take you weeks to resolve or even to speak to the correct person, our dedicated


account managers within each supplier nationally enables GEM ENERGY - For Business Group to resolve issues instantly with our industry contacts and knowledge. GEM ENERGY wants you, as the consumer to be in control and GEM ENERGY - For Business Group has one objective for you as the consumer, transparency.


Please Contact GEM ENERGY - For Business Group via the form below, making sure all of your details are correct, or on TEL - 01207 664 311 or E Mail us at: [email protected] or [email protected] for any support or guidance with the above, please don't underestimate the importance of our industry knowledge.

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GEM Energy - For Business Group

sourcing energy, power, water and business services from around the globe at the most economical prices through our partner channels, this allows GEM ENERGY - For Business Group to offer the most competitive supply agreements UK nationally based for all of our consumers ongoing!

GEM ENERGY - For Business Group

ONLY PAY FOR RESULTS ACHIEVED WHICH CAN BE CONFIRMED WITHIN THE PERCENTAGE REDUCTION SPEND ON OUR SERVICE PRICE LIST PAGE, ANYTHING UP TO A 10% SAVING ON YOUR ANNUAL ENERGY SPEND IS FREE OF CHARGE!


THE SAVINGS CALCULATED WITHIN YOUR ANNUAL ENERGY SPEND WILL FAR EXCEED THE INITIAL COST OF SERVICE, THIS IS NOT PAYABLE UNTIL THE RESULTS HAVE BEEN CONFIRMED AND VERIFIED, GIVING YOU TOTAL TRANSPARENCY, PEACE OF MIND AND HUGE RETURNS ON YOUR INVESTMENT WITH GUARANTEED RESULTS FROM DAY ONE!


Please select the correct service from the Buy now button drop down list to purchase, You can confirm more details on our service charges via the Service Price List Page!


If you have any issues with our buy Now button or you have any further questions or queries, please do not hesitate to contact our Head Office On - 01207 664 311 or email us on [email protected]

Energy Management Services

Rewarding Excellence

Awarded 2019

GEM ENERGY - For Business Group

Best Energy Management Services Provider 2019

Innovation and Excellence Awards 2020

Best in commercial energy savings

Customer Loyalty Programme

Multiple Global

Award Winner